The second-hand marketplace Shoppers Express Displeasure Over Size Changes
Shoppers are voicing their frustration due to a modification that led to items being listed as the wrong size.
The second-hand shopping app has updated its measurement guidelines for women's and children's garments failing to inform all users about the change.
Digital Channels Reaction
Many shoppers and sellers are posting online claiming that product pages now present an altered size classification than originally posted due to the recalibration.
The company said the new system was more in line with similar services.
The platform has recommended to review their products and adjust the sizing manually where appropriate, resulting in member annoyance.
Size Classification Updates
Before the change, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.
The new system has a letter and a range for example S/UK 8-10.
With some products, the size labels have been reassigned - for example a size L was previously a 12 but is now a UK 16-18.
User Experiences
A fashion influencer, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," which is what Vinted now does.
Another user, from Glasgow, stated items she posted featuring size 14 markings were showing in the marketplace as size 20–22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she explained.
Manual Updates
Another shopper, based in Derby, said she had been left angered because the modification necessitated personal updates the sizing for "all her products".
"Personally, this is quite irritating, because of my ongoing medical condition and Vinted sales have been crucial after experiencing income reduction," she stated.
Service Background
The app has more than 100 million members, with 18 million British users.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This represents another occasion where an unanticipated change to the app has proved unpopular: earlier, Vinted reversed a change to its shipping options after backlash from users.
